How many people will need to use video?
Many video collaboration providers base licencing levels not just on the features you require, but on the number of licences you’ll be purchasing.
If you will have a large number of users, consider what the meeting experience is like when you have 20, 50 or even 100+ participants joining in your meetings. And remember too that a higher number of users means a potentially greater burden on your IT department – make sure you learn about how back-end management works for your chosen solution.
Where will they be working?
Whether you’re bringing everyone back to the office ASAP, committing to remote working permanently, or adopting a hybrid working model, take some time to consider where your people will be working. It’s essential that your solution enables experience equity for everyone in your meetings, whether they’re in-person or remote. For those based at home all or some of the time, you will need a reliable, consistent solution which works on laptops and mobile devices that can go where your employees go. But in the office, your needs will be different.
Will you need video meeting rooms?
If you’re planning on a complete return to the office when possible, you will need to consider video meeting rooms. Social distancing requirements have made big meeting rooms less desirable for many, but more informal, smaller spaces such as huddle and breakout rooms can be great places to use video too. Even if your organisation is committed to an in-person work culture, continuing travel restrictions and increasing hybrid work in general mean you’ll need video to communicate with partners, customers and other contacts. Video meeting rooms in the office are a professional, reliable way to collaborate.
Are everyone’s needs the same?
Beyond everyone simply working at home or in the office, you may have different requirements for different parts of your organisation. For example, you might want a handful of licences for room systems in your office so your people can meet from there. Your customer-facing teams may need comprehensive host licences so they can create and host meetings for as long as they like, with as many participants as they need. For other parts of the company, more basic or even freemium host licences might be fine. In this case, see if your chosen platform can accommodate a mixture of user or licence types so you get the most efficient solution for your individual needs.
What are their security and reliability standards?
Many people simply expect video collaboration to be secure and reliable. While these things should go without saying, it is worth thinking about the level of service you require from your video meetings platform. If you have security and compliance obligations towards your people or your clients, look for a solution with external security accreditation. If an outage would be a disaster, choose a platform which offers an uptime SLA or similar agreement. Ask questions, and avoid providers who don’t give clear, transparent answers.
Looking for secure, reliable video conferencing to support your business, whatever the future holds? Try StarLeaf now, for free.