Choosing a product or service means picking any two out of price, quality and timeliness – so the old adage goes. But with StarLeaf, there’s no need to choose.
We work hard to give you a collaboration platform that’s secure, reliable and easy to use. But we also make sure you get the service and support you need to get the most out of your investment.
This can take lots of forms. We received some lovely feedback recently from Cindy Rainbolt, from one of our US StarLeaf customers, Communihealth Services. She says, ‘I can tell you with 100% certainty that I have never experienced such AWESOME customer service as I did today with Alise, Art and your Channel Management team. Your team is great.’ Cindy’s feedback shows some of the ways that the StarLeaf service creates a great experience for customers.
Getting things right for you
Art is a sales engineer, part of the team that helps make sure StarLeaf is right for your business and can be configured to suit your needs, so you’re in complete control of important areas like privacy, security, and data sovereignty.
Our centralized management means IT leaders can deploy StarLeaf quickly and efficiently. From there, it’s easy to manage and monitor. As Anoop Vadher, IT infrastructure manager at StarLeaf customer Condeco, says, ‘to be honest, StarLeaf is a system that I rarely have to monitor at all. It’s something that’s set up, it works, if it doesn’t work I quickly get notified about it.’
Making the most of features and capabilities
Alise works in Customer Success, part of the team that works with customers to make sure they’re getting the most out of StarLeaf and are taking advantage of all its messaging, meeting and calling capabilities. Customer Success will talk you though the StarLeaf use cases that are most relevant for you, from setting up professional meeting rooms in your offices, to deploying StarLeaf to laptops and mobile devices so your people can work from anywhere.
Working with the wider team
The Channel Management team help our partners get everything they need to support you – all pulling together for the benefit of each customer.
If you are happy to get up and running on your own, StarLeaf is so simple and easy, you’ll have a great quality experience if you just download, deploy and go – that’s what’s great about SaaS.
If you’d like a bit more guidance, we have lots of resources to get your teams collaborating on StarLeaf in no time. On our YouTube channel, you’ll find a ‘getting started’ playlist that takes you through the basics of StarLeaf. Once your users are ready to go deeper, you’ll find more playlists exploring other features. You can also check out our Knowledge Center, your database for all questions StarLeaf. It’s all accessible for everyone on StarLeaf, including free users.
Support from a real person
We work hard to make sure that StarLeaf works smoothly for customers, all the time – it’s why we offer an industry-leading 99.999% uptime guarantee. But if you need a helping hand, our support team is there for all our paying customers. Contact them by hitting ‘send feedback’ in the ‘account’ tab of your StarLeaf app, and they’ll help you resolve any issues.
Whatever you need, we’re here to help. With StarLeaf there’s no need to compromise. Price, quality, timeliness – all three come as standard.
Mike McCarthy, VP of Sales, North America, StarLeaf