Our commitment to secure and reliable video conferencing

The speed with which remote working has become part of our everyday lives has been astonishing. In some cases, entire organizations have packed up and started working from home overnight. It’s a totally new situation for many people, who suddenly find themselves expected to work as effectively with colleagues and clients from their own homes, as they did in the office.

April 22, 2020

A message from Kevin Bernitz, VP Product

Businesses recognize how video calls and online meetings can bring value to a remote working world, making it easier for people to communicate, meet and collaborate from wherever they are. But several high-profile incidents have also put a focus onto the privacy and security of the video solutions people are using.

We take security very seriously

At StarLeaf, security isn’t something we’ve had to rush to fix – security is, and has always been, an integral part of our solution, and one of our top priorities. From running our own end-to-end platform and developing our solutions in-house, to gaining the most stringent security certifications, you can rely on StarLeaf now, and in the future.

We are ISO/IEC 27001 certified for security

Even if you look no further, our ISO/IEC 27001 certification should give you the reassurance you need that we’re a company that takes security seriously. We’re one of only a few video meeting providers to have achieved this internationally renowned certification. It’s a significant investment in all areas of our organization, and shows our commitment to the highest operational standards for people, processes, suppliers and IT systems. We also have to maintain and abide to a very strict privacy policy in order to retain the certification.

We keep your data secure

We use the most up-to-date encryption techniques to prevent malicious attackers from intercepting messages or getting access to a meeting session. All data is encrypted in transit and at rest, using approved, secure and always up-to-date cryptographic methods, and we store your data in our network of secure data centers.

We optimize our solutions for security and reliability

We own our platform end-to-end, so we can mitigate against, respond to, and identify risk much more quickly than other providers. It’s also a key reason we can assure reliability, including our industry leading 99.999% service availability guarantee, which gives you the peace of mind of a video conferencing service you can rely on.

We secure our products by design

All of our product development is done in-house, in the UK. This brings real benefits, enabling our development teams to work in close proximity with our security teams, collaborating to make the most secure product design decisions, not just the fastest.

We’re clear and open about security

We take user privacy very seriously, and we’re open about our approaches: not just because our ISO/IEC 27001 certification requires it, but because it’s the right thing to do. For example:

  • We don’t share user data with social media sites like Facebook
  • We offer a data jurisdiction guarantee, with multiple data centers in each jurisdiction to give you redundancy within your geographical area
  • We have a clear and freely available privacy policy

If you’d like any more information about our approach to security, you can visit our dedicated Security Center. Or visit our Knowledge Center for more details about how specific features work.