Barking, Havering and Redbridge NHS Trust

About Barking, Havering and Redbridge NHS Trust

Barking, Havering and Redbridge University Hospitals NHS Trust runs the King George Hospital in Goodmayes and Queen’s Hospital in Romford; serving clinics across outer north east London and delivering of a range of services from Barking Hospital.

The Trust also works closely with a network of academic, health and social care partners to provide joined-up care to the communities they serve.

The network migration from N3 to HSCN left the Trust without a video conferencing facility. As a result, the Trust needed to find a solution able to support efficient communication between the different groups within the Trust and the broader healthcare community.

The benefits

The introduction of the new system has led to a reduction in the time taken to start meetings, as the participants can join with a simple push of the onscreen green button. Those unable to make it to a meeting space can enter the call quickly, securely and remotely via the StarLeaf app.

To connect to other Trusts and partner organisations is now straightforward. The flexible connectivity of the StarLeaf system means that conferencing is possible regardless of the system in use and whether the other parties are on N3 or HSCN.

The interoperability is a highlight of the StarLeaf system referenced by Martin Perrett, Junior IM&T Project Manager at the Trust; he was able to implement the solution ahead of their transfer to HSCN and ensure continuity of service once the Trust was ready to switch to the new network.

The instant messaging functionality of the StarLeaf app is also set to be rolled out to support secure messaging between staff and enable the seamless escalation from message to voice and video call as required. The appeal, as Martin Perret explained, is the ability to offer staff the same flexibility that they have with ‘WhatsApp’, but to do so within a more secure environment.

The feedback from Staff has been about how easy the system is to use, how smoothly connections between other Trusts and partner organisations are now made, and a noticeable improvement in quality when sharing content.