But simply asking your people to swap from using a meeting service that isn’t working to another one isn’t going to be a smooth process. Especially amid the stress of downtime caused by a cyber or ransomware attack, a widespread outage, or a network issue. Here are five potential problems you might encounter if you’re relying on Zoom as a backup for Microsoft Teams.
1. Your calendar or scheduling tools are down
An outage may not just take down your collaboration platform – you could lose your calendar too. It’s unlikely that many of your people are printing their weekly schedules or writing notes in paper diaries, so you could end up with no record of your scheduled meetings.
Having a backup collaboration platform might mean you can get online, but if you can’t remember who’s needed in each meeting, or when they were scheduled, the disruption is likely to damage your reputation with clients, partners and other stakeholders.
2. Active Directory is down
Paper calendars are a thing of the past, and so are paper address books. The vast majority of organisations around the world have made their contact lists digital through tools like Office 365. If it’s affected by the outage, or you have to turn Active Directory off to protect your business in the event of a cyber attack, rescheduling your meetings is the least of your problems: how are you going to get in touch with clients, partners, even your own people?
3. You’ve disabled your organisation’s devices
In the event of a cyber attack, you may need to disable your organisation’s devices, including your employees’ PCs, to contain the attack, perhaps even unplugging them at the wall. If you’ve chosen a collaboration backup solution that requires a PC or similar device, the backup becomes useless. Instead, look for a backup solution with multiple failover options, such as phone dial-in, as well as video.
4. The Wi-Fi is down
Lots of things can lead to loss of network connectivity at one of your business’s locations: configuration errors, administrative problems, an outage for your supplier, or the dreaded cyber-attack. Without Wi-Fi connectivity, a web-based option for joining meetings such as Zoom isn’t going to help you get in touch with anyone. In this case, you need to be able to join from a variety of devices, including your employees’ personal ones.
5. It’s expensive
Zoom has a limited free offering, but for a medium-sized company purchasing Zoom licences for some or all employees, the costs quickly build up. It’s expensive to run two remote collaboration platforms at the same time, and failover options are likely to offer big savings compared to Zoom, and work more smoothly too.
Practise to prepare
Lastly, a bonus point. We’ve explored how unexpected collaboration downtime can leave you scrambling to communicate and to meet your commitments to partners and customers.
Any downtime is stressful and disruptive, but a purpose-built failover service can help you cut down on stress by allowing fire-drill-style practice sessions. With StarLeaf Standby, the enterprise communications failover service, you can run through a simulated outage in advance so your IT managers, and as many employees as you need, can learn how to get back in contact.